Description:

Technology is not only changing society, it is changing the way citizens expect to resolve their disputes.  Consumers, businesses, and lawyers increasingly expect to be able to resolve any issues that arise 24 hours a day and 7 days a week, right from their laptops and tablets.  This is the reason behind the growth of Online Dispute Resolution (ODR). ODR is the use of information and communications technology to help parties prevent, manage, and resolve their disputes. This session will introduce participants to ODR by sharing the latest developments and showing ODR technology in action. It will also directly address some of the complex questions raised by the growth of ODR, including ethical dilemmas and the danger of delivering second-class justice. Relying on recent social science research and extensive real-world ODR experience, the session will discuss these challenges and share ideas regarding best practices and important procedural and substantive safeguards.Enter Event description here.

About our Presenter:

Colin Rule is Vice President for Online Dispute Resolution at Tyler Technologies. Tyler acquired Modria.com, an ODR provider Colin co-founded, in 2017. From 2003 to 2011 Colin was Director of Online Dispute Resolution for eBay and PayPal. He has worked in the dispute resolution field for more than 25 years as a mediator, trainer, and consultant. He is currently Co-Chair of the Advisory Board of the National Center for Technology and Dispute Resolution at UMass-Amherst and a Non-Resident Fellow at the Gould Center for Conflict Resolution at Stanford Law School.