Settling the Tough Ones: Four Keys to Mediator Magic

Long ago, an attorney client told me she was bringing me a case to mediate that required my “magic” since she saw little chance of resolution, but the court had strongly suggested the parties try mediation. The case settled in mediation. More importantly, her comment made me reflect on the mediation techniques I regularly rely upon to resolve seemingly intractable conflicts. Apart from proper wand technique (and equally applicable to in-person and video-conference mediations), my top four pieces of “mediator magic” are: Establishing trust; Identifying themes; Believing the parties are closer to agreement than they appear (my observations and some […]

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